Return Policy

10 Day Money Back Guarantee & Refund Policy

At Watts Performance Solutions, we want to ensure that you are 100% happy with your purchase.

  • If you have a technical or sales inquiry, do not hesitate to contact us.
  • After you’ve attempted to resolve your issues with our support staff, and feel that the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund on the product within 10 days of the date that you received the product. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

To qualify for our 10 Day 100% Money Back Guarantee, products must be in its original, unopened packaging. In addition:

  • Products must not have been misused, abused, neglected, or received any type of accident.
  • User must not have attempted to exceed the items design limitations.
  • User must not have attempted to improperly install the product.
  • No money back guarantee’s on products that endured a natural disaster, flood, earthquake, fire, high winds, etc.
  • No back guarantee’s on products that were damaged within the shipment process to the customer.

Warranties, if any, are only valid for the original purchaser of the Watts Performance Solutions product(s), and warranties are not transferable.

Considerations for returns will be voided if the product is altered, adjusted, tampered with or devalued in any type of way. “Devalued” includes but not limited to: traceable social media and/or verbal or visual product devaluing.

Past the 10 Day Mark? Returns are still welcomed.

With the exception of Apparel items, all Watts Performance Solutions parts are intended for Racing, Competition, and Off Road Use (ONLY).  No Warranties expressed or implied by Watts Performance Solutions. If the 10 day mark has passed, returns can still be accepted. If you’d like to return a product, you’ll have 30 days (from the date that the product was delivered.) If the return request is outside of the 10 day window, there will be a 30% restocking fee associated with the refund. No Exceptions.

Our payment and refund processes are simple, and we’ll take immediate action to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

 

Requesting a Refund

To request a refund:

  1. Go to com > Account > Orders
  2. Select the order number of the product you want to refund.
  3. Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
    1. Note: If you do not see the ellipsis icon, it means the 30-day period has passed.
  4. Click the link to Request a refund. A Refund Request Form displays.
  5. Select a refund reason from the drop-down menu and add details about your reason for the refund request.
  6. Select Request Refund.

An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.